Pro Customer Service/Sales

The Home Depot; East Wareham (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer in East Wareham is seeking a Pro Customer Service Sales candidate to deliver exceptional service for professional customers, including contractors and property owners. The role involves assisting with orders, providing product recommendations, and meeting sales goals. Candidates should showcase strong sales and customer relationship skills, ideally with bilingual communication abilities. This full-time position focuses on enhancing the customer journey and supporting store sales initiatives.

Qualifications

• Proven ability to build and maintain professional relationships with customers.
• Experience in sales and customer service roles.
• Strong communication skills, including the ability to speak multiple languages.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Provide expert product recommendations based on customer needs.
• Meet monthly sales goals and drive store sales initiatives.

Skills

Bilingual communication skills

Customer relationship management

Sales experience

Product knowledge

Job description

Pro Customer Service Sales – The Home Depot

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other
• Consumer Services

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