Pro Customer Service/Sales

The Home Depot; Sioux Falls (SD); On-site; USD 32,000 - 46,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales professional in Sioux Falls to deliver exceptional service to professional customers including contractors and property owners. You will proactively drive sales by leveraging product knowledge and ensure project success through collaboration. Ideal candidates should possess strong sales and customer service skills, with bilingual communication skills preferred. This full-time position offers the opportunity to make a significant impact in a team-oriented environment.

Qualifications

• Experience in sales and customer service, particularly with professional customers.
• Ability to collaborate with team members effectively.
• Knowledge of product recommendations and delivery solutions.

Responsibilities

• Deliver exceptional service to professional customers.
• Proactively drive sales and meet monthly goals.
• Collaborate with team members to resolve issues and ensure project success.
• Strive to meet monthly sales goals and other performance metrics.
• Collaborate with team to maintain a clean, organized, and safe store environment.

Skills

Bilingual communication skills

Sales skills

Customer service

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other; Industries: Consumer Services

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