Pro Customer Service/Sales

The Home Depot; Phillipsburg (NJ); On-site; USD 23,419 - 26,174; Full time

Job summary

A leading home improvement retailer in Phillipsburg, NJ is seeking a Pro Customer Service Sales specialist to enhance service for professional customers like contractors and property owners. This role focuses on proactive sales, product knowledge, and maintaining customer relationships. Applicants should be adept in sales, customer service, and potentially bilingual. Join a dedicated team supporting successful projects for a diverse clientele, with a full-time opportunity offering competitive compensation.

Qualifications

• Experience in customer service or sales environment.
• Ability to drive sales through effective recommendations.
• Skills in maintaining professional relationships with customers.

Responsibilities

• Deliver exceptional experience for professional customers.
• Meet monthly sales goals and other metrics.
• Assist at the Pro Desk and manage deliveries.

Skills

Expert product knowledge

Sales skills

Bilingual communication

Job description

Pro Customer Service Sales role at The Home Depot

Location: Phillipsburg, NJ

Base pay range

$17.00/hr - $19.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. The team helps ensure every Pro customer’s project is a success by assisting at the Pro Desk, loading materials, managing deliveries, and offering specialized paint and product knowledge. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable | Employment type: Full‑time | Job function: Other (Consumer Services)

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