Pro Customer Service/Sales

The Home Depot; Clifton Heights (Delaware County); On-site; USD 32,000 - 48,000; Full time

Job summary

A leading home improvement retailer in Clifton Heights is seeking a Pro Customer Service/Sales Team member to deliver outstanding service to professional customers. You'll support various aspects of their journey, including order fulfillment and sales initiatives. Ideal candidates will have strong customer service skills and be able to work collaboratively. Experience in sales and knowledge of products are essential. This full-time role offers a chance to significantly impact customer success and store goals.

Qualifications

• Experience in customer service, particularly in a retail environment.
• Ability to meet sales goals and metrics.
• Familiarity with inventory management.

Responsibilities

• Deliver exceptional service to Pro customers.
• Assist with order fulfillment and loading materials.
• Proactively drive sales through tailored recommendations.

Skills

Customer service skills

Product knowledge

Sales techniques

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Other

Industries

Consumer Services

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