Pro Customer Service/Sales

The Home Depot; North Bergen (NJ); On-site; USD 22,730 - 25,485; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in North Bergen, New Jersey. This full-time role involves delivering exceptional service to professional customers, driving sales through product knowledge, and collaborating with team members. Ideal candidates will have strong customer service skills and the ability to maintain professional relationships. Bilingual skills may be preferred depending on customer needs. Join to contribute to customer success and store goals.

Qualifications

• Experience in a customer service or sales role preferred.
• Ability to maintain professional relationships with customers.
• Strong communication skills for customer interaction.

Responsibilities

• Deliver exceptional customer experiences to Pro customers.
• Proactively drive sales by leveraging product knowledge.
• Collaborate within team to resolve delivery issues.

Skills

Product knowledge

Customer service

Sales skills

Bilingual communication

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

156712BR

Base pay range

$16.50/hr - $18.50/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Consumer Services

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