Pro Customer Service/Sales

The Home Depot; Newton (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales representative in Newton, NJ. This full-time role involves providing exceptional service to professional customers, managing sales goals, and collaborating with team members. Your role will include assisting at the Pro Desk and ensuring every Pro customer’s project is successful by offering tailored product recommendations and maintaining effective relationships. Previous customer service experience and strong communication skills are essential for success in this position.

Qualifications

• Experience in customer service, preferably in retail or sales environments.
• Strong communication and interpersonal skills.
• Ability to meet sales goals and maintain close relationships with customers.

Responsibilities

• Deliver exceptional service to Pro customers, managing their needs and expectations.
• Drive sales by leveraging product knowledge and recommendations.
• Collaborate with team members to maintain a clean and safe environment.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other
• Consumer Services

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