Pro Customer Service/Sales

The Home Depot; Columbia (MD); On-site; USD 22,730 - 25,485; Full time

Job summary

A leading home improvement retailer in Columbia, Maryland is looking for a Pro Customer Service/Sales Team member to deliver exceptional service to professional customers, including contractors and property owners. Responsibilities include maintaining relationships, driving sales, and assisting at the Pro Desk. The ideal candidate will exhibit strong product knowledge and a commitment to achieving sales goals, all while fostering a collaborative team environment. Bilingual communication skills are a plus.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Meeting monthly sales goals and metrics.
• Proficient in product recommendations and tailored delivery solutions.

Responsibilities

• Support Pro customers with order fulfillment and safe loading.
• Drive sales using product knowledge and loyalty programs.
• Collaborate with team to maintain a clean and safe environment.

Skills

Bilingual communication skills

Product knowledge

Customer service

Sales drive

Team collaboration

Job description

Pro Customer Service/Sales at The Home Depot

156381BR

Base Pay Range

$16.50/hr - $18.50/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services