Pro Customer Service/Sales

The Home Depot; Normal (IL); On-site; USD 40,000 - 56,000; Full time

Job summary

A leading home improvement retailer in Normal, IL is seeking dedicated individuals for its Pro Customer Service/Sales Team. You will provide exceptional service to professional customers, including contractors and property owners, while driving sales through product knowledge and tailored recommendations. Collaboration is essential as you assist at the Pro Desk, manage deliveries, and ensure project success for every customer. Join a dynamic team that values safety and organization while achieving store sales goals.

Qualifications

• Experience in customer service or sales is preferred.
• Able to communicate effectively with professional customers.
• Bilingual communications skills may be preferred at certain locations.

Responsibilities

• Deliver exceptional service to professional customers including contractors and property owners.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist at the Pro Desk, manage deliveries, and provide expert product recommendations.

Skills

Customer service

Sales

Bilingual communications

Tools

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries: Consumer Services

Location

Normal, IL