Pro Customer Service/Sales

The Home Depot; Sicklerville (NJ); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales candidate for its Sicklerville, NJ location. The role requires delivering exceptional service to professional customers including contractors and property owners. Responsibilities include assisting at the Pro Desk, driving sales through effective communication and product knowledge. Teamwork is essential to maintain a clean and safe environment while achieving sales goals. Ideal candidates should have a strong customer service background and may possess bilingual skills.

Qualifications

• Strong customer service orientation to support Pro customers' journey.
• Ability to build and maintain relationships with clients.
• Sales skills to meet monthly sales goals.

Responsibilities

• Assist at the Pro Desk and manage the loading of materials.
• Communicate Home Depot’s advantages to Pro customers.
• Collaborate with team members to maintain a safe work environment.

Skills

Customer service skills

Sales proficiency

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

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The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

Location

Sicklerville, NJ