Pro Customer Service/Sales

The Home Depot; Chester (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales professional in Chester, VA. The role involves delivering exceptional experiences for professional customers, including contractors and property owners. Responsibilities include managing sales goals, providing product knowledge, and ensuring a high standard of customer service. Candidates should be proactive in resolving delivery issues and assisting customers with tailored solutions. Bilingual skills may be preferred to meet specific customer needs.

Qualifications

• Bilingual communication skills may be preferred, specific to customer need.

Responsibilities

• Deliver exceptional service to professional customers including contractors and property owners.
• Support every stage of the Pro customer journey from order fulfillment to product recommendations.
• Meet monthly sales goals and maintain professional relationships with customers.

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services

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