Pro Customer Service/Sales

The Home Depot; Missoula (MT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking members for its Pro Customer Service/Sales Team in Missoula, Montana. This role focuses on delivering exceptional service to professional customers, such as contractors and property owners, while driving sales through expert recommendations. Team members will assist with order fulfillment, maintain professional relationships, and collaborate to uphold store standards. Successful candidates will possess strong customer service skills and ideally have bilingual communication abilities. Join a dedicated team focused on ensuring customer success.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proactive approach to driving sales and meeting monthly sales goals.
• Knowledge of product recommendations and delivery solutions.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Drive sales through product knowledge and customer engagement.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communication skills

Sales knowledge

Customer service skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.