Pro Customer Service/Sales

The Home Depot; Newark (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

The Home Depot is seeking members for its Pro Customer Service/Sales Team in Newark, NJ. This role focuses on providing exceptional service to professional customers, including contractors and commercial clients, by assisting at the Pro Desk, managing deliveries, and driving sales through tailored recommendations and product knowledge.

Ideal candidates will have strong customer service and sales skills, and may benefit from bilingual communication abilities, depending on location needs. The position emphasizes teamwork, safety, and maintaining high customer service standards.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Proactive sales skills with the ability to meet monthly goals.
• Knowledge of Home Depot products and services.

Responsibilities

• Assist at the Pro Desk to provide expert recommendations.
• Manage deliveries and resolve any issues.
• Support store goals by monitoring inventory.

Skills

Customer service skills

Sales proficiency

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.