Pro Customer Service/Sales

The Home Depot; Geneva (IL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking members for its Pro Customer Service/Sales Team in Geneva, Illinois. This role involves building professional relationships with customers, proactively driving sales, and delivering tailored solutions to meet project needs. Ideal candidates will have strong product knowledge and customer service skills. Team collaboration and achieving sales goals are key aspects, with an emphasis on maintaining a safe and organized work environment.

Qualifications

• Proven sales track record and experience in customer service.
• Ability to build relationships with professional customers.
• Knowledge of product recommendations for diverse project needs.

Responsibilities

• Assist Pro customers by providing tailored recommendations.
• Monitor inventory and execute sales initiatives effectively.
• Collaborate with team members to maintain a safe and organized environment.

Skills

Product knowledge

Customer service

Sales skills

Bilingual communication

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.