Pro Customer Service/Sales

The Home Depot; Ruskin (FL); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

A leading home improvement retailer in Florida is looking for Pro Customer Service/Sales Team members to enhance the experience for professional customers such as contractors and property owners. The team is crucial in driving sales, meeting goals, and maintaining high customer service standards. Responsibilities include helping customers with product knowledge, managing deliveries, and ensuring a clean environment. Bilingual skills may be preferred based on customer needs, making collaboration and communication central to success.

Qualifications

• Strong customer service orientation and sales skills are crucial.
• Ability to collaborate and maintain a safe environment.
• Understanding of product recommendations and inventory management.

Responsabilités

• Support Pro customers' journey from order fulfillment to recommendations.
• Meet monthly sales goals and metrics.
• Work collaboratively to resolve issues and maintain store standards.

Connaissances

Product knowledge

Sales driven

Customer service

Bilingual communication

Description du poste

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.