Pro Customer Service/Sales

The Home Depot; Bloomfield (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer seeks a member for their Pro Customer Service/Sales Team in Bloomfield, New Jersey. The role involves assisting professional customers such as contractors and property owners, driving sales through product knowledge and exceptional service. You will engage with customers at the Pro Desk, manage order fulfillment, and collaborate with the team to maintain a safe and organized environment. Strong sales skills and product knowledge are required, and bilingual communication skills may be preferred at certain locations.

Qualifications

• Proven sales skills and product knowledge in a retail environment.
• Ability to build and maintain professional customer relationships.
• Collaborative work ethic to support team and customer needs.

Responsibilities

• Assist Pro customers in product selection and order fulfillment.
• Drive sales by meeting monthly goals and sales metrics.
• Support inventory management and uphold customer service standards.

Skills

Product knowledge

Sales techniques

Bilingual communication

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.