Pro Customer Service/Sales

The Home Depot; Indiana (PA); Presencial; USD 30 000 - 50 000; Tempo integral

Resumo da oferta

A leading home improvement retailer is seeking members for the Pro Customer Service/Sales Team. This role involves delivering exceptional experiences to professional customers through efficient order fulfillment, sales support, and tailored solutions. Team members will engage in maintaining professional relationships, meet sales quotas, and collaborate to resolve delivery issues. Strong product knowledge and customer service skills are essential. Candidates with bilingual communication abilities may be preferred based on location needs.

Qualificações

• Proven track record in customer service and sales.
• Ability to build and maintain professional relationships.
• Strong knowledge of products and services offered.

Responsabilidades

• Deliver exceptional service to Pro customers.
• Meet monthly sales goals and operational metrics.
• Assist with order fulfillment and material loading.
• Monitor inventory and execute sales initiatives.

Conhecimentos

Exceptional customer service

Sales proficiency

Bilingual communication

Product knowledge

Team collaboration

Descrição da oferta de emprego

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.