Pro Customer Service/Sales

The Home Depot; Madison Heights (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Madison Heights, Michigan. In this role, you will deliver exceptional service to professional customers including contractors and commercial clients, helping to drive sales through tailored recommendations and product knowledge. You’ll support every step of the customer journey from order fulfillment to expert advice, ensuring projects are successful. The position requires collaboration with team members to maintain high standards of service and safety.

Qualifications

• Bilingual communications skills may be preferred.
• Ability to meet monthly sales goals and other metrics.

Responsibilities

• Deliver exceptional experience for professional customers including contractors and property owners.
• Meet monthly sales goals and other metrics to drive sales.
• Ensure Pro customer project success by providing tailored recommendations and product knowledge.
• Collaborate with team to maintain a clean, organized, and safe store environment.
• Monitor inventory and execute sales initiatives.

Skills

Customer service

Sales

Product knowledge

Loyalty programs

Tailored recommendations

Job description

Pro Customer Service Sales – The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Key Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services