Pro Customer Service/Sales

The Home Depot

Austin (TX)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Job summary

A leading home improvement company is looking for Pro Customer Service/Sales members in Austin to provide exceptional service for professional customers, including contractors and property owners. The role involves assisting at the Pro Desk, loading materials, and offering tailored product recommendations. Successful candidates will meet sales goals while maintaining a clean and organized environment. Bilingual skills may be preferred based on customer needs.

Qualifications

Ability to build and maintain professional relationships with Pro customers.
Proactive in driving sales and meeting monthly goals.
Experience in order fulfillment and customer support.

Responsibilities

Assist at the Pro Desk and load materials for Pro customers.
Monitor inventory and support store sales initiatives.
Provide expert recommendations and specialized product knowledge.

Skills

Customer service

Sales techniques

Product knowledge

Bilingual communication

Job description

Pro Customer Service / Sales – The Home Depot

Job Description: The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Position Details