Pro Customer Service/Sales

The Home Depot; Rockland (ME); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Rockland, Maine, is seeking a Pro Customer Service Sales representative to join their team. This role involves delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales through product knowledge, assisting at the Pro Desk, and managing deliveries. The ideal candidate should possess strong communication skills and a collaborative spirit to ensure customer success. Full-time employment with a focus on supporting inventory and sales initiatives is offered.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proficient in providing expert product recommendations and tailored delivery solutions.
• Effective communication skills, including bilingualism as a plus.

Responsibilities

• Deliver exceptional service during the Pro customer journey.
• Drive sales by leveraging product knowledge and loyalty programs.
• Assist at the Pro Desk and manage deliveries.

Job description

Pro Customer Service Sales at The Home Depot

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not applicable

Employment type: Full-time

Job function: Other; Industries: Consumer Services