Pro Customer Service/Sales

The Home Depot; Bossier City (LA); Sur place; USD 30 000 - 50 000; Plein temps

Résumé du poste

A leading home improvement retailer in Bossier City is seeking a dedicated member for their Pro Customer Service/Sales Team. This role involves building relationships with professional customers, driving sales through expert product recommendations, and ensuring outstanding service. Candidates should possess strong communication skills, the ability to meet sales goals, and ideally, bilingual proficiency. Join a collaborative team that prioritizes safety and customer satisfaction.

Qualifications

• Demonstrated ability to effectively communicate with customers.
• Proven track record of meeting sales targets.
• Experience in a retail or sales environment preferred.

Responsabilités

• Support every stage of the Pro customer journey.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales leveraging product knowledge.
• Provide outstanding service based on unique project needs.
• Collaborate to maintain a clean and safe environment.

Connaissances

Strong communication and customer service skills

Ability to meet monthly sales goals and metrics

Product knowledge and sales experience

Comfortable working in a team environment

Bilingual communication skills preferred

Description du poste

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Support every stage of the Pro customer journey
• Build and maintain professional relationships with Pro customers
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations
• Provide outstanding service based on unique project needs
• Meet monthly sales goals and other metrics to drive sales
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge
• Collaborate to maintain a clean, organized, and safe environment
• Resolve delivery issues and communicate Home Depot’s advantages over competitors
• Support store goals by monitoring inventory and executing sales initiatives
• Uphold the highest standards of customer service and safety
• Bilingual communications skills may be preferred at certain locations

Qualifications

• Strong communication and customer service skills
• Ability to meet monthly sales goals and metrics
• Product knowledge and sales experience
• Comfortable working in a team environment with a focus on safety and organization
• Bilingual communication skills preferred

Employment type: Full-time. Seniority level: Not applicable.