Pro Customer Service/Sales

The Home Depot

Crescent Springs (KY)

On-site

USD 36,000 - 60,000

Full time

14 days+

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Job summary

A leading home improvement retailer is seeking members for its Pro Customer Service/Sales Team. Responsibilities include assisting professional customers with their projects, driving sales through product knowledge, and maintaining an organized environment. The ideal candidate has strong interpersonal skills and a commitment to customer service. This full-time position emphasizes teamwork and communication, ensuring successful project outcomes for Pro customers in a dynamic retail setting.

Qualifications

Proven ability to build and maintain professional relationships with Pro customers.
Strong product knowledge and understanding of customer needs.
Skills in managing inventory and executing sales initiatives.

Responsibilities

Assist Pro customers at various stages of their project.
Drive sales by providing outstanding service and tailored recommendations.
Collaborate with team members to ensure a clean, organized environment.

Job description

Pro Customer Service Sales – The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level