Pro Customer Service/Sales

The Home Depot; Hickory (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Hickory, North Carolina is seeking a Pro Customer Service Sales professional. The role involves providing exceptional service to professional customers such as contractors and property owners. Responsibilities include assisting at the Pro Desk, helping with order fulfillment, and leveraging product knowledge to meet sales goals. Successful candidates will collaborate with teammates and ensure a clean and organized environment. This full-time position offers an opportunity to build professional relationships and support customer projects.

Qualifications

• Expected to meet monthly sales goals and metrics.
• Build and maintain professional relationships with Pro customers.
• Collaborate with team members to resolve delivery issues.

Responsibilities

• Provide outstanding service to professional customers.
• Assist at the Pro Desk and manage deliveries.
• Monitoring inventory and executing sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Job description

Pro Customer Service Sales - The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services