Pro Customer Service/Sales

The Home Depot; Houma (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer located in Louisiana is seeking a Pro Customer Service Sales member dedicated to providing exceptional service to professional customers. The ideal candidate will leverage product knowledge to drive sales and help ensure the success of every project. This role requires collaborating with team members, maintaining a safe environment, and meeting sales goals. Bilingual communication skills may be preferred based on location needs.

Qualifications

• Experience in customer service or sales roles.
• Strong product knowledge, particularly in home improvement.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Maintain a clean, organized, and safe work environment.

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

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