Pro Customer Service/Sales

The Home Depot; Warrington Township (Bucks County); On-site; USD 40,000 - 55,000; Full time

Job summary

A home improvement retailer is seeking a Pro Customer Service Sales representative to deliver exceptional service to professional customers such as contractors and property owners. In this role, you will drive sales by leveraging product knowledge and managing relationships while supporting the team in meeting sales goals. Strong communication skills and the ability to understand the unique needs of Pro customers are essential for success. This role offers opportunities to collaborate with team members and enhance customer experiences.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proficient in understanding product recommendations based on customer needs.
• Experience in meeting sales goals and metrics.

Responsibilities

• Drive sales by leveraging product knowledge and tailored recommendations.
• Provide outstanding service based on unique project needs.
• Monitor inventory and execute sales initiatives.

Skills

Customer relationship building

Sales proficiency

Product knowledge

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.