Pro Customer Service/Sales

The Home Depot; Kalispell (MT); On-site; USD 35,000 - 56,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Kalispell, Montana. The role involves delivering exceptional service to professional customers, including contractors and property owners. You will support sales through expert product recommendations and ensure project success. This full-time position requires teamwork and effective communication skills. Candidates may benefit from bilingual abilities based on customer needs.

Qualifications

• Bilingual communication skills may be preferred based on customer need.
• Ability to meet monthly sales goals and track performance.
• Strong product knowledge and recommendations.

Responsibilities

• Deliver exceptional experience for professional customers including contractors and property owners.
• Support efficient order fulfillment and provide expert product recommendations.
• Meet monthly sales goals and drive sales through product knowledge.
• Drive store sales by meeting monthly goals and initiatives.
• Maintain a clean, organized, and safe environment.
• Collaborate with teammates to resolve delivery issues.
• Communicate Home Depot advantages to customers.

Skills

Customer service

Sales

Communication

Team collaboration

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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