Pro Customer Service/Sales

The Home Depot; North Richland Hills (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in North Richland Hills, Texas. The role focuses on enhancing the experience for professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, and proactively driving sales through product knowledge. Team collaboration is essential to ensure success in every Pro customer's project. Bilingual skills may be preferred based on customer needs.

Qualifications

• Bilingual communication skills may be preferred at certain locations.
• Strong product knowledge and ability to make tailored recommendations.
• Ability to meet monthly sales goals and metrics.

Responsibilities

• Assist at the Pro Desk, loading materials, managing deliveries.
• Proactively drive sales by leveraging product knowledge.
• Collaborate with team members to maintain a clean and safe environment.

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

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