Pro Customer Service/Sales

The Home Depot; Peoria (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer in Peoria, Illinois is seeking Pro Customer Service Sales Team members committed to delivering exceptional service to professional customers. This full-time role entails building relationships with contractors and property owners, meeting sales goals, and ensuring successful project outcomes. The position involves collaboration with team members and may require bilingual skills depending on customer needs. Join us to support our Pro customers and enhance their experience.

Qualifications

• Experience in building relationships with professional customers.
• Ability to meet monthly sales goals and metrics.
• Bilingual communication skills preferred in certain locations.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Drive sales by leveraging product knowledge.
• Collaborate with team members to resolve delivery issues.

Skills

Customer service

Sales experience

Proactive communication

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

• Other
• Industries: Consumer Services