Pro Customer Service/Sales

The Home Depot; Lebanon (OH); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Lebanon, Ohio, is seeking someone for the Pro Customer Service Sales role. You will provide exceptional service to Pro customers, including contractors and property owners. Responsibilities include supporting the customer journey from order fulfillment to delivery solutions and driving sales through product knowledge. Strong collaboration with team members is essential to maintain a clean and safe environment. Bilingual skills are preferred at certain locations. Join us to help ensure the success of every Pro customer's project.

Qualifications

• Strong product knowledge to assist Pro customers.
• Ability to build relationships with contractors and commercial clients.
• Experience in meeting sales goals and metrics.

Responsibilities

• Support Pro customers with order fulfillment and delivery solutions.
• Proactively drive sales and assist at the Pro Desk.
• Monitor inventory and execute sales initiatives.

Job description

Pro Customer Service Sales – The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services