Pro Customer Service/Sales

The Home Depot; Flushing (MI); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading home improvement retailer is seeking candidates for Pro Customer Service/Sales in Flushing, Michigan. The role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales through product knowledge and supporting various customer interactions. Ideal candidates should possess strong customer service skills and a collaborative approach to teamwork. This full-time position offers opportunities to contribute to store goals and maintain high standards of service.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proven sales skills and knowledge of products.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Drive sales through product knowledge and recommendations.
• Assist at the Pro Desk and manage deliveries.
• Maintain a clean, organized, and safe store environment and resolve delivery issues as needed.

Skills

Customer service

Sales experience

Bilingual communication

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store, whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services