Pro Customer Service/Sales

The Home Depot; Broadview (IL); On-site; USD 22,730 - 25,485; Full time

Job summary

A leading home improvement retailer is looking for Pro Customer Service/Sales Team members in Broadview, Illinois. This full-time role involves delivering exceptional service to professional customers while leveraging product knowledge to support sales goals. Candidates should have strong relationship-building skills, thrive in a collaborative environment, and be willing to assist with deliveries and customer inquiries. This position offers a competitive hourly pay range and a dynamic work atmosphere.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain professional relationships.
• Strong product knowledge across various categories.

Responsibilities

• Assist customers at the Pro Desk and load materials.
• Drive sales and meet monthly goals.
• Monitor inventory and execute store initiatives.

Skills

Bilingual communication skills

Customer relationship building

Sales proficiency

Product knowledge

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Responsibilities include assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, ensuring every Pro customer’s project is a success.

Collaboration is key, working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Base pay range: $16.50/hr – $18.50/hr

Location code: 156176BR

Referrals increase your chances of interviewing at The Home Depot by 2x.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other
• Consumer Services