Pro Customer Service/Sales

The Home Depot; Riverbank (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service/Sales team member in Riverbank, California. This full-time role focuses on providing outstanding service to professional customers, driving sales through expert product knowledge, and collaborating with team members to ensure project success. Candidates should possess strong sales and communication skills, with bilingual abilities preferred for certain locations. The position offers a pay range of $20.00 to $22.00 per hour.

Qualifications

• Experience in customer service or retail sales is preferred.
• Ability to work collaboratively in a team environment.
• Capability to meet monthly sales goals and metrics.

Responsibilities

• Assist Pro customers at the Pro Desk and with loading materials.
• Drive sales by providing product recommendations and solutions.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Product knowledge

Sales skills

Communication skills

Bilingual communication

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Base pay range

$20.00/hr - $22.00/hr

Seniority level

Not Applicable

Employment type

Full-time

Job function

• Other
• Consumer Services