Pro Customer Service/Sales

The Home Depot; Elk River (MN); On-site; USD 22,730 - 25,485; Full time

Job summary

A leading home improvement retailer in Elk River is looking for a full-time Pro Customer Service/Sales team member. This role is essential in providing exceptional service to professional customers, supporting their needs from order fulfillment to tailored product recommendations. The successful candidate will collaborate with team members to meet sales goals and maintain a safe and organized store environment. Bilingual skills may be preferred depending on location. Competitive pay range of $16.50 to $18.50 per hour.

Qualifications

• Strong customer service skills to assist professional clients.
• Ability to meet sales goals and metrics in a retail environment.
• Collaboration skills for teamwork in a store setting.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Maintain a clean and organized work environment.

Skills

Customer service ability

Sales knowledge

Product knowledge

Collaboration

Bilingual communication

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Base Pay Range

$16.50/hr - $18.50/hr

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services