Pro Customer Service/Sales

The Home Depot; Village of Wappingers Falls (NY); On-site; USD 23,419 - 26,174; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative in the Village of Wappingers Falls. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. You will help meet sales goals, manage inventory, and ensure the success of Pro customer projects through expert recommendations and tailored solutions. Strong product knowledge and teamwork are essential. This is a full-time position with a pay range of $17.00 - $19.00 per hour.

Qualifications

• Proven sales skills with experience in customer service.
• Ability to collaborate effectively in a team environment.
• Strong product knowledge relevant to Pro customers.

Responsibilities

• Deliver exceptional service to professional customers.
• Achieve monthly sales goals and report on metrics.
• Support order fulfillment and ensure safety in operations.

Skills

Customer relationship management

Sales proficiency

Product knowledge

Bilingual communication

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Base Pay Range

$17.00/hr - $19.00/hr

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industry

Consumer Services