Pro Customer Service/Sales

The Home Depot; Grand Rapids (MN); On-site; USD 21,352 - 24,108; Full time

Job summary

A leading home improvement retailer in Grand Rapids, Minnesota, is looking for a full-time Pro Customer Service/Sales representative. The candidate will provide exceptional service to professional customers, drive sales through product knowledge, and collaborate with a team to maintain store standards. Previous experience in customer service or sales is preferred. This role offers a dynamic work environment focused on both team support and individual performance goals. Competitive base pay range is offered based on skills and experience.

Qualifications

• Demonstrated ability to deliver exceptional customer service.
• Experience in sales or retail environments is preferred.
• Ability to build and maintain professional relationships.

Responsibilities

• Provide outstanding service to Pro customers.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to maintain store standards.

Skills

Customer service skills

Sales proficiency

Product knowledge

Bilingual communication

Job description

Pro Customer Service/Sales – The Home Depot

Base pay range: $15.50/hr – $17.50/hr

This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Responsibilities

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other; Industries: Consumer Services

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