Pro Customer Service/Sales

The Home Depot

Denver (CO)

On-site

USD 27,552 - 30,307

Full time

14 days+

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Job summary

A leading home improvement retailer in Denver is seeking a Pro Customer Service Sales Specialist to enhance the experience of professional customers like contractors and property owners. The role involves assisting with order fulfillment, advising on product choices, and ensuring customer satisfaction. Ideal candidates will excel in sales and relationship management, helping to meet monthly targets while collaborating within a dynamic team environment. Strong communication skills, including bilingual abilities, are advantageous.

Qualifications

Ability to maintain professional relationships with Pro customers.
Proficiency in leveraging product knowledge for sales.
Familiarity with order fulfillment and delivery management.

Responsibilities

Assist at the Pro Desk and manage material loading.
Monitor inventory and execute sales initiatives.
Provide expert product recommendations and tailored delivery solutions.

Skills

Bilingual communication skills

Customer relationship management

Sales expertise

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

The Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need. Applications are accepted on an on-going basis.

Seniority level