Pro Customer Service/Sales

The Home Depot; Sacramento (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer in Sacramento is seeking Pro Customer Service/Sales Team members to enhance the customer experience for professionals. The role involves supporting customers through order fulfillment, managing deliveries, and driving sales by leveraging product knowledge. Candidates should be skilled in sales techniques and customer support, ideally with bilingual communication skills. This full-time position offers a base pay range of $20.00/hr - $22.00/hr based on experience.

Qualifications

• Experience in customer service or sales.
• Ability to drive sales and meet monthly goals.
• Proficient in product knowledge for tailored recommendations.

Responsibilities

• Support Pro customers with order fulfillment and product recommendations.
• Drive sales through customer engagement and loyalty programs.
• Collaborate with team to maintain a clean and safe environment.

Skills

Product knowledge

Sales techniques

Customer service

Bilingual communication

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key: team members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

In addition, the team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Base Pay Range

$20.00/hr - $22.00/hr

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services