PRO Contractor Success Specialist

Floor & Decor; Countryside (IL); On-site; USD 20,801 - 29,205; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor in Countryside, Illinois is seeking a professional with retail or wholesale contractor sales experience to build relationships with PRO customers. The ideal candidate will possess strong communication and customer service skills, ideally with technical knowledge of products and sales software. This hourly role includes supporting store operations and engaging with customers to promote services and rewards offered by the company.

Qualifications

• Minimum 1 year in retail or wholesale contractor sales.
• Experience supporting customer service.
• Knowledge of Floor & Decor products.

Responsibilities

• Execute the PRO Services Blueprint for PRO Customers.
• Support the PRO desk in-store including customer inquiries.
• Collaborate with store teams to identify PROs.

Skills

Strong written and verbal communication skills

Bilingual in Spanish

Strong interpersonal skills

Excellent customer service skills

Ability to multi-task

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce / CRM software

Job description

Floor & Decor in Countryside, Illinois is seeking a professional with retail or wholesale contractor sales experience to build relationships with PRO customers. The ideal candidate will possess strong communication and customer service skills, ideally with technical knowledge of products and sales software. This hourly role includes supporting store operations and engaging with customers to promote services and rewards offered by the company.