PRO Client Success Specialist

Floor & Decor; Indianapolis (IN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Bonus opportunities & career growth

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Paid vacation & sick time

Paid holidays & personal day

Volunteer Time Off

Job summary

Floor & Decor is seeking a PRO Services Associate to build relationships with professional customers and grow their business. You will support in-store PRO activities, manage orders, and explain PRO benefits and credit options.

You will work with the PRO Services Manager to execute store initiatives, educate customers, and promote our PRO Premier programs while delivering excellent service in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate PRO customers and expand their participation.
• Promote PRO Credit Solutions and PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.

Skills

Communication skills

Sales experience

Bilingual

CRM experience

Education

High School diploma

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor is seeking a PRO Services Associate to build relationships with professional customers and grow their business. You will support in-store PRO activities, manage orders, and explain PRO benefits and credit options.

You will work with the PRO Services Manager to execute store initiatives, educate customers, and promote our PRO Premier programs while delivering excellent service in a fast-paced environment.