PRO Partner Success Specialist

Floor & Decor Holdings Inc.; Avon (MA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) with company match

Medical, Dental, Vision

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a PRO Sales Associate to build relationships with professional customers in our store, driving trust and growth in the PRO segment.

The role reports to the PRO Services Manager and focuses on understanding market trends to strengthen our PRO sales organization. Responsibilities include executing the PRO Services Blueprint, assisting PROs in-store, and collaborating with store teams to identify PRO customers while promoting PRO Premier Credit and rewards

Qualifications

• High School diploma or equivalent.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.

Skills

Strong written communication

Bilingual in Spanish

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce / CRM

Job description

Floor & Decor Holdings Inc. is seeking a PRO Sales Associate to build relationships with professional customers in our store, driving trust and growth in the PRO segment.

The role reports to the PRO Services Manager and focuses on understanding market trends to strengthen our PRO sales organization. Responsibilities include executing the PRO Services Blueprint, assisting PROs in-store, and collaborating with store teams to identify PRO customers while promoting PRO Premier Credit and rewards