PRO Services & Relationship Specialist

Floor & Decor Holdings Inc.; Saugus (MA); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor seeks an enthusiasticPRO Services Associate to build trusted relationships with professional customers and grow their business within our MA stores. You will support PRO priorities, manage orders, and educate customers on PRO programs and credit options.

You will collaborate with store teams, stay informed on Floor & Decor products, and help sign up PROs for rewards. Travel to PRO job sites may occur as needed.

Qualifications

• High School diploma or equivalent.
• Associate Degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.

Skills

Communication skills

Bilingual (Spanish)

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce / CRM

Job description

Floor & Decor seeks an enthusiasticPRO Services Associate to build trusted relationships with professional customers and grow their business within our MA stores. You will support PRO priorities, manage orders, and educate customers on PRO programs and credit options.

You will collaborate with store teams, stay informed on Floor & Decor products, and help sign up PROs for rewards. Travel to PRO job sites may occur as needed.