PRO Client Success & Growth Specialist

Floor & Decor Holdings Inc.; Portland (ME); Sur place; USD 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Healthcare benefits

Résumé du poste

Floor & Decor Holdings Inc. is seeking a PRO Sales Associate in Portland, ME to build relationships with PRO customers and grow their business. The role reports to the PRO Services Manager and involves supporting PROs in-store, managing orders, and promoting financing options.

You will collaborate with store teams, maintain product knowledge, and train staff in selling processes while delivering exceptional customer service in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsabilités

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.

Connaissances

Customer service

Communication skills

Bilingual Spanish

Formation

High School diploma or equivalent

Associate degree or higher

Outils

Salesforce/CRM

Description du poste

Floor & Decor Holdings Inc. is seeking a PRO Sales Associate in Portland, ME to build relationships with PRO customers and grow their business. The role reports to the PRO Services Manager and involves supporting PROs in-store, managing orders, and promoting financing options.

You will collaborate with store teams, maintain product knowledge, and train staff in selling processes while delivering exceptional customer service in a fast-paced environment.