PRO Services Growth Specialist

Floor & Decor; Oregon; On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

401k match

ESPP

Referral bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Volunteer time off

Job summary

Floor & Decor is hiring a PRO Services Specialist to build relationships with professional customers and grow their PRO business in our Oregon stores.

You will support the PRO desk in-store, manage orders, and educate customers on our products, services, and financing options such as PRO Premier Credit Card. Strong communication and retail sales experience are preferred, including CRM familiarity and bilingual abilities.

Qualifications

• High School diploma or equivalent; Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the dominant language in the store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to create a world class experience for PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in-store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.

Skills

Communication skills

Sales experience

Bilingual (Spanish)

Education

High School diploma

Associate degree or higher

Tools

Salesforce

Job description

Floor & Decor is hiring a PRO Services Specialist to build relationships with professional customers and grow their PRO business in our Oregon stores.

You will support the PRO desk in-store, manage orders, and educate customers on our products, services, and financing options such as PRO Premier Credit Card. Strong communication and retail sales experience are preferred, including CRM familiarity and bilingual abilities.