PRN Patient Service Specialist — Front Desk & Care Support

Concentra; Nashville (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Concentra is seeking a Patient Service Specialist to be a pivotal member of the patient care team in Nashville. You will greet patients, manage registrations, check in/out in the patient management system, and provide excellent customer service while guiding patients through forms and paperwork.

You’ll coordinate scheduling, reminders, and referrals, ensuring HIPAA compliance and a welcoming environment. The role emphasizes effective communication, attention to detail, and the ability to handle

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of relevant experience preferred.
• Working knowledge of state-specific occupational medicine requirements preferred.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Check in patients using the patient management system
• Explain forms and ensure proper completion of paperwork
• Answer incoming calls and route appropriately
• Schedule and remind patients about appointments
• Process patient referrals and checkout
• Assist in maintaining a neat, clean facility
• Follow HIPAA guidelines and safety rules
• Attend staff meetings and participate in training as required

Skills

Service mentality

Attention to detail

Sense of urgency

Initiative

Flexibility

Decision making

Customer service

HIPAA/PHI handling

Communication

Interpersonal skills

Microsoft Office (Word, Excel, Outlook

Front office operations

Service standards

Education

High School Diploma or GED

Tools

Microsoft Office (Word

Excel

Outlook

Data entry

Job description

Concentra is seeking a Patient Service Specialist to be a pivotal member of the patient care team in Nashville. You will greet patients, manage registrations, check in/out in the patient management system, and provide excellent customer service while guiding patients through forms and paperwork.

You’ll coordinate scheduling, reminders, and referrals, ensuring HIPAA compliance and a welcoming environment. The role emphasizes effective communication, attention to detail, and the ability to handle