Patient Experience Specialist (PRN)

Concentra; Nashville (TN); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

Concentra in Nashville, TN is seeking a Patient Service Specialist to join our patient care team. You will perform complex administrative duties, including patient registration, scheduling, and phone management to ensure a welcoming and respectful experience.

The role emphasizes accuracy, HIPAA compliance, and strong customer service as you support center operations, manage referrals, and coordinate with clinicians.

Qualifications

• Education: High School Diploma or GED.
• 6 months to 1 year of experience.
• Knowledge of state occupational medicine requirements preferred.

Responsabilités

• Greet patients and visitors.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion.
• Answer incoming calls and direct them appropriately.
• Schedule, reschedule, and confirm appointments.
• Follow HIPAA guidelines and maintain confidentiality.

Connaissances

Customer Service

Attention to Detail

HIPAA Compliance

Microsoft Office

Front Office

Formation

High School Diploma or GED

Description du poste

Concentra in Nashville, TN is seeking a Patient Service Specialist to join our patient care team. You will perform complex administrative duties, including patient registration, scheduling, and phone management to ensure a welcoming and respectful experience.

The role emphasizes accuracy, HIPAA compliance, and strong customer service as you support center operations, manage referrals, and coordinate with clinicians.