PRN Patient Service Rep - Front Desk & EPIC Specialist

Mercy Co; Cape Girardeau (MO); On-site; USD 22,000 - 33,000; Part time

Job summary

Mercy Southeast in Cape Girardeau, MO is seeking a PRN Patient Service Representative to be the first point of contact for patients and visitors, handling front desk workflows and ensuring a smooth patient experience.

The role emphasizes EPIC proficiency, strong communication, and the ability to manage patient check-in/check-out, scheduling, and insurance information in a fast-paced clinic environment. Prior medical office experience is preferred, with a team-oriented mindset.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information.
• Ability to maintain confidentiality and follow privacy policy/procedure.

Responsibilities

• Manage front desk operations and patient check-in/check-out processes.
• Assist with scheduling appointments and processing payments.
• Handle insurance information and data entry with accuracy and discretion.
• Maintain patient privacy and adapt to fast-paced clinic workflows.

Skills

Communication skills

EPIC experience

Data entry

Customer service

Teamwork

Education

High school diploma

Job description

Mercy Southeast in Cape Girardeau, MO is seeking a PRN Patient Service Representative to be the first point of contact for patients and visitors, handling front desk workflows and ensuring a smooth patient experience.

The role emphasizes EPIC proficiency, strong communication, and the ability to manage patient check-in/check-out, scheduling, and insurance information in a fast-paced clinic environment. Prior medical office experience is preferred, with a team-oriented mindset.