Patient Service Representative (PRN) | EPIC Experience Preferred

Mercy Co; Cape Girardeau (MO); On-site; USD 22,000 - 33,000; Part time

Job summary

Mercy Southeast in Cape Girardeau, MO is seeking a PRN Patient Service Representative to be the first point of contact for patients and visitors, handling front desk workflows and ensuring a smooth patient experience.

The role emphasizes EPIC proficiency, strong communication, and the ability to manage patient check-in/check-out, scheduling, and insurance information in a fast-paced clinic environment. Prior medical office experience is preferred, with a team-oriented mindset.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information.
• Ability to maintain confidentiality and follow privacy policy/procedure.

Responsibilities

• Manage front desk operations and patient check-in/check-out processes.
• Assist with scheduling appointments and processing payments.
• Handle insurance information and data entry with accuracy and discretion.
• Maintain patient privacy and adapt to fast-paced clinic workflows.

Skills

Communication skills

EPIC experience

Data entry

Customer service

Teamwork

Education

High school diploma

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Mercy Southeast (Cape Girardeau, MO)

Patient Service Representative

Shift: PRN, Varies/Rotating

Join Mercy Southeast as a PRN Patient Service Representative! Because this is a PRN position, candidates with prior medical office and EPIC experience who can quickly integrate into clinic workflows are strongly preferred.

We're looking for an experienced healthcare professional who is comfortable navigating a fast-paced medical environment, understands patient registration workflows, and can confidently work within EPIC with minimal onboarding. This role is ideal for someone who enjoys patient interaction, thrives in a team environment, and can step in where needed to support.

Minimum Qualifications

Education:

• High school diploma or equivalent

Skills, Knowledge and Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

What Will Make You Successful

• Previous medical office, clinic, or physician practice experience (preferred)
• Experience using EPIC or another electronic medical record (EMR) system
• Ability to independently manage patient check-in and check-out processes
• Strong customer service and communication skills
• Experience scheduling appointments, collecting payments, and handling insurance information
• Ability to quickly adapt to various clinic workflows and support coverage needs in a PRN capacity

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): PSR, Customer Service, Front Desk