PRN Office Assistant - Staffing Support

rivhs; Gloucester (VA); On-site; USD 22,000 - 29,000; Full time

Job summary

Riverside Health System in Gloucester, VA is seeking an Office Assistant to support the office manager. The role involves patient registration, insurance eligibility checks, appointment scheduling and request processing, as well as general front-desk duties and patient greetings.

The candidate will handle chart prep, demographic updates, and basic billing/support tasks while ensuring a respectful patient experience and timely communication with staff.

Qualifications

• High school diploma or equivalent is required.
• Prefer prior medical office experience.
• Experience with patient registration and insurance processes is a plus.

Responsibilities

• Verify and update patients' registration and demographics.
• Monitor and adjust daily appointment schedules as needed.
• Obtain referrals and insurance information.
• Prepare charts, visit summaries, receipts and related documents.
• Identify and report compliance concerns to the supervisor.

Skills

Registration

Insurance info

Scheduling

Communication

Documentation

Education

High School Diploma or GED

Tools

Office software

Job description

Gloucester, Virginia

Hiring Range

$16.00 - $21.00/Hourly

Actual pay is determined by program, work commitment and business needs

Overview

The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized.

What you will do

• Ensures all patients' registration and demographics information is correct and updated as needed.
• Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor's illness, meetings, or vacation.
• Obtains referrals and insurance information.
• Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents.
• Reports any potential compliance concerns to the appropriate person.

Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.

Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques.

Qualifications

Education

• , High school or equivalent (Preferred)

Experience

• Medical Office experience (Preferred)

To learn more about being a team member with Riverside Health System.