Private Events Experience Manager — Onsite Operations

Baltimore Orioles; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Paid sick leave

Health insurance (staff)

Vision and dental coverage

Life insurance

401(k) plan with employer match

Concession/merchandise discounts

Free parking

Complimentary baseball tickets

Job summary

Baltimore Orioles is seeking a Manager for Private Events Service & Operations in Baltimore, MD. This salaried, exempt role oversees the execution of private events and partners with sales and service teams to drive revenue and strong client relationships.

The position requires 3–6 years in client services and sports/entertainment operations, a relevant bachelor’s degree, and strong organizational collaboration across internal departments and vendors.

Qualifications

• Bachelor’s degree in Sports Management, Marketing, Hospitality, Business Administration, or a related field preferred.
• 3-6 years of experience in client services, live experiences, and sports/entertainment operations.

Responsibilities

• Serve as the primary point of contact for clients from confirmed booking through event completion, building relationships and ensuring timelines are clearly communicated and executed.
• Partner with the Director of Booking to transition confirmed events into execution and ensure a seamless handoff from booking through event completion.
• Lead cross-functional planning with internal departments and external partners to execute each event.
• Coordinate and lead pre-event planning, including timelines, vendor requirements, menu selections, guest counts, load-in/load-out plans, and facility needs.
• Serve as on-site manager and primary communication lead for assigned private events through load-in, event, and strike.
• Oversee event and facility readiness and adherence to standards.
• Manage financial administration of events, including invoices, payments, and post-event audits.
• Complete post-event recaps and identify opportunities to improve execution and client experience.
• Support the Director of Booking in reviewing upcoming events and operational requirements.

Skills

Client services

Live experiences

Sports/entertainment operations

Education

Bachelor’s degree in Sports Management

Bachelor’s degree in Marketing

Bachelor’s degree in Hospitality

Job description

Baltimore Orioles is seeking a Manager for Private Events Service & Operations in Baltimore, MD. This salaried, exempt role oversees the execution of private events and partners with sales and service teams to drive revenue and strong client relationships.

The position requires 3–6 years in client services and sports/entertainment operations, a relevant bachelor’s degree, and strong organizational collaboration across internal departments and vendors.