Manager, Private Events Service & Operations

Baltimore Orioles; Baltimore (MD); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Paid sick leave

Health insurance (staff)

Vision and dental coverage

Life insurance

401(k) plan with employer match

Concession/merchandise discounts

Free parking

Complimentary baseball tickets

Job summary

Baltimore Orioles is seeking a Manager for Private Events Service & Operations in Baltimore, MD. This salaried, exempt role oversees the execution of private events and partners with sales and service teams to drive revenue and strong client relationships.

The position requires 3–6 years in client services and sports/entertainment operations, a relevant bachelor’s degree, and strong organizational collaboration across internal departments and vendors.

Qualifications

• Bachelor’s degree in Sports Management, Marketing, Hospitality, Business Administration, or a related field preferred.
• 3-6 years of experience in client services, live experiences, and sports/entertainment operations.

Responsibilities

• Serve as the primary point of contact for clients from confirmed booking through event completion, building relationships and ensuring timelines are clearly communicated and executed.
• Partner with the Director of Booking to transition confirmed events into execution and ensure a seamless handoff from booking through event completion.
• Lead cross-functional planning with internal departments and external partners to execute each event.
• Coordinate and lead pre-event planning, including timelines, vendor requirements, menu selections, guest counts, load-in/load-out plans, and facility needs.
• Serve as on-site manager and primary communication lead for assigned private events through load-in, event, and strike.
• Oversee event and facility readiness and adherence to standards.
• Manage financial administration of events, including invoices, payments, and post-event audits.
• Complete post-event recaps and identify opportunities to improve execution and client experience.
• Support the Director of Booking in reviewing upcoming events and operational requirements.

Skills

Client services

Live experiences

Sports/entertainment operations

Education

Bachelor’s degree in Sports Management

Bachelor’s degree in Marketing

Bachelor’s degree in Hospitality

Job description

Job Title: Manager, Private Events Service & Operations

Department: Private Events Sales and Service

Reports to: Director, Event Booking

Location: Baltimore, MD

FLSA Status: Salaried, Exempt

Salary: $50,000 - $60,000

Position Summary

This Private Events Service Manager is a leader responsible for supporting the execution of the private events that support revenue goals and strengthen community and corporate relationships. The Manager services the client while supporting the private events department by performing daily operational tasks so the department functions at a high level of selling and executing private events for Oriole Park at Camden Yards and the Warehouse.

Key Responsibilities

• Serve as the primary point of contact for clients from confirmed booking through event completion, building strong relationships and ensuring event specifications, timelines, and expectations are clearly communicated and executed.
• Partner closely with the Director of Booking to transition confirmed events into execution, review upcoming business and event requirements, support client walkthroughs and planning meetings, and ensure a seamless handoff from booking through event completion.
• Working closely with the operations team, lead cross-functional planning and communication with internal departments and external partners, including Ballpark Operations, Guest Experience, Levy, Housekeeping, Parking, A/V, Ballpark Presentations, Field Operations, security, and other vendors required to execute each event.
• Coordinate and lead pre-event planning, including event timelines, vendor requirements, menu selections, guest counts, load-in/load-out plans, facility needs, and other operational details. Work closely with the Director of Booking and appropriate internal stakeholders to identify and address potential execution issues in advance.
• Serve as the on-site manager and primary communication lead for assigned private events, overseeing execution from load-in and setup through the event and final strike. Resolve operational and logistical issues in real time while ensuring a high level of service for clients and guests.
• Oversee event and facility readiness, including function-space setup, cleanliness, ballpark protection, vendor access, and adherence to established operating and service standards.
• Manage the financial administration of assigned events, including final invoices, outstanding payments or credits, event expenses, post-event financial audits, and timely communication of final event financials to Accounting.
• Complete post-event recaps, gather client and internal feedback, and identify opportunities to improve event execution, operational efficiency, profitability, and the overall client experience.
• Support the Director of Booking in reviewing upcoming events, client needs, operational requirements, and event performance to ensure strong coordination between the booking and event services functions.
• Represent the Baltimore Orioles in a professional, service-oriented manner with clients, guests, vendors, and internal teams, while reinforcing consistent service and operational standards across all private events.

Qualifications

• Bachelor’s degree in Sports Management, Marketing, Hospitality, Business Administration, or a related field preferred.
• 3-6 years of experience in client services, live experiences, and sports/entertainment operations

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

Equal Opportunity Statement

The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.

The anticipated base salary for this role is $50,000 - $60,000 annually plus commission depending on experience.

The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.

The Baltimore Orioles provide generous benefits, including unlimited PTO, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, 401(k) plan with discretionary employer match, concession/merchandise discounts, free parking and complimentary baseball tickets to home games.

This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.