Head of Fan Experience & Guest Services

TAPP Film; United States; On-site; USD 190,000 - 210,000; Full time

Job summary

Baltimore Orioles is seeking a Vice President, Fan Experience to champion the fan perspective at Oriole Park at Camden Yards in Baltimore, MD. You will set the strategy for a welcoming, enjoyable, and easy-to-navigate ballpark experience and lead operating partnerships responsible for delivering it.

In this role you will oversee guest experience, concessions, and retail, building and developing a high-performing team, setting clear priorities, and empowering staff to deliver exceptional service

Responsibilities

• Lead and develop teams delivering guest experience, concessions, and retail at Oriole Park.
• Set strategy to create a welcoming, enjoyable, and easy-to-navigate ballpark experience.

Job description

Baltimore Orioles is seeking a Vice President, Fan Experience to champion the fan perspective at Oriole Park at Camden Yards in Baltimore, MD. You will set the strategy for a welcoming, enjoyable, and easy-to-navigate ballpark experience and lead operating partnerships responsible for delivering it.

In this role you will oversee guest experience, concessions, and retail, building and developing a high-performing team, setting clear priorities, and empowering staff to deliver exceptional service